Privacy Policy

Information we collect

Depending on how you interact with Brio, we may collect:

• Contact and account information, such as your name, email address, telephone number, organization, and account credentials if client-account features are enabled.
• Property and service information, such as address, property type, square footage, condition, requested services, access considerations, scheduling preferences, and instructions you choose to provide.
• Photos, videos, messages, and voice-derived information, including optional property images and walkthrough videos, chat messages, call or voice-assistant inputs, and transcripts created when you choose a voice feature.
• Transaction and service records, such as proposals, approvals, invoices, payment status, service history, quality-control records, and support communications. Payment-card information may be processed directly by a payment provider and may not be stored by Brio.
• Communication preferences and consent records, including newsletter enrollment and choices about calls, emails, or text messages.
• Technical information, such as IP address, browser and device type, referring pages, dates and times of access, security logs, and cookie or similar technology data used to operate and protect the site.

We collect information directly from you, automatically from your browser or device, from people authorized to act for a property or organization, and from service providers that support our operations.

How we use information

We may use personal information to:

• respond to questions and provide customer support;
• prepare planning estimates, confirm scope, schedule services, and perform approved work;
• coordinate access, staffing, routes, quality control, service recovery, and account administration;
• operate our website, client tools, forms, AI assistant, and communication systems;
• respond to service requests by phone or email, and send service-related text messages only when you separately opt in;
• send marketing communications when permitted and honor opt-out requests;
• detect misuse, protect people and property, maintain security, and comply with legal obligations; and
• analyze and improve our services, workflows, and customer experience.

AI assistant, photos, videos, and voice features

Brio may use automated or AI-assisted tools to answer questions, collect project details, prepare estimate requests, route requests, and support staff. These tools may generate incomplete or incorrect information and do not make final service, safety, legal, insurance, pricing, or contracting decisions. A Brio representative confirms material scope, price, availability, and service commitments.

Photos, videos and voice features are optional. Only submit information needed to evaluate or coordinate the requested service. Do not place passwords, alarm codes, payment-card numbers, medical records, identity documents, privileged legal materials, or other unnecessary sensitive information in general website forms, photos, videos, chats, or voice prompts.

How we disclose information

We may disclose personal information to vendors and contractors that provide hosting, data storage, communications, scheduling, AI or chat functionality, analytics, payment processing, customer management, security, and operational support. They receive information for the services they perform for us and are expected to protect it under applicable agreements and law.

We may also disclose information to professional advisers; to a person or organization authorized by you; when required by law, legal process, or government request; to protect rights, safety, people, or property; or as part of a merger, financing, sale, or transfer of all or part of the business.

We do not sell personal information. We do not use information submitted through service-request forms for cross-context behavioral advertising.

Mobile information and SMS consent: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

The mobile-information and SMS-consent restrictions control over the general disclosure provisions above. Authorized messaging processors may process information only to deliver and administer Brio’s messages, not for their own marketing or independent use.

Cookies and third-party technology

Our site and service providers may use essential cookies, local storage, logs, or similar technologies to maintain sessions, remember preferences, prevent fraud, measure performance, and operate requested features. The embedded web assistant and other third-party features may process technical and interaction information under their own terms and privacy practices. Browser controls may allow you to block or delete cookies, but doing so can affect site functionality.

Calls, texts, and email

Brio Property Solutions LLC may respond to your request by phone or email. Providing a phone number, submitting a request, accepting website terms, subscribing to email, or using chat or voice does not authorize SMS. Our website offers two separate, optional, initially unchecked choices: service texts about estimate follow-ups, appointment reminders, scheduling and service updates; and marketing texts about special offers, discounts and service updates. You may select either, both or neither. Consent is not a condition of purchase or form submission.

For either SMS program, message frequency varies with your requests, appointments and selected preferences. Message and data rates may apply. Reply STOP to the sending number to stop Brio SMS; after one opt-out confirmation, further texts stop unless you affirmatively opt in again. Reply HELP for assistance, call 813-761-1333, or email support@briopropertysolutions.com. We may use phone or email to handle active services after an SMS opt-out. Marketing email has its own unsubscribe option.

We store your service and marketing SMS selections separately, with the disclosure version, displayed text, language, server-recorded time and submission source. These records help document preferences; later opt-outs must also be honored. See our SMS Terms & Conditions.

Your choices and privacy rights

Subject to applicable law and verification, you may ask us to provide access to, correct, or delete certain personal information, or to address a concern about how it is used. You may also withdraw consent where processing relies on consent. Some information may be retained when reasonably necessary for service records, security, fraud prevention, accounting, legal obligations, or dispute resolution.

To make a request, email support@briopropertysolutions.com with “Privacy Request” in the subject line. We may need to verify your identity and authority before completing the request. Authorized agents may be required to provide proof of authorization.

Retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, enforcing agreements, resolving disputes, protecting security, and meeting legal obligations. Retention periods vary by the type of information and relationship.

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information. No website, transmission, or storage system can be guaranteed completely secure.

Children, third-party links, and geographic scope

Our services are intended for adults arranging property services and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website. The site may link to third-party services that Brio does not control; their practices are governed by their own policies.

Brio operates in the United States. If you access the site from elsewhere, your information may be processed in the United States.

Policy changes

We may update this policy to reflect changes in our services, technology, vendors, or legal obligations. The effective date at the top identifies the current version. Material changes will be communicated as required by law.