
Brio representative
Client Services
Your first point of contact for questions, scope details and a calm next step.
BRIOProperty SolutionsRequest my free estimateTampa Bay cleaning & property solutions · hotel-trained care
Cleaning and property care for your home, office, rental or portfolio. Tell us what needs attention; we’ll recommend a clear scope, review availability and confirm your price before work begins.
Property care for the places Florida lives, works, stays and heals—starting with Tampa Bay.
Property care without the gamble
Unclear quotes. Missed calls. Different results every visit. No proof the work was inspected. Brio was designed to remove the uncertainty that makes property services frustrating.
Every visit is guided by a defined scope, service standards, arrival and completion communication, and accountable follow-up.
Explore how Brio worksResidential and commercial property solutions · one accountable standard
The people behind the promise
From your first conversation to the final quality check, Brio’s client services and operations team keeps your property care coordinated. Clear communication, prepared technicians and accountable leadership connect the work you approve with the care your property receives.

Brio representative
Your first point of contact for questions, scope details and a calm next step.

Brio representative
Builds relationships with local businesses, property owners and referral partners. Helps clients clarify their property-care needs, explore the right service options and move from the first conversation to a coordinated next step.

Brio representative
Keeps communication clear before, during and after the service relationship begins.

Brio representative
Supports realtors, property managers, attorneys and hospitality partners.

Brio representative
Connects the approved scope, route, timing and field-team requirements.

Brio representative
Helps recurring clients expand from one property need into a reliable program.

Brio representative
Builds commercial relationships and community partnerships while coordinating and co-hosting events, workshops and presentations with Brio co-founder Luis Perez. Organizes chamber of commerce, BNI and local business engagements, connects attendees with practical property-care guidance and follows through on new partnership opportunities.

Technician leadership
Leads Brio’s technicians with clear training, property-specific checklists and quality checks. Coordinates each team’s preparation, reinforces hotel-standard care and follows through on service concerns—so your approved scope stays at the center of the work.


Brio co-founders
Luis Perez and Anna Zajac guide Brio’s standards, service systems and accountable follow-through as co-founders.
The Brio Standard™
Brio brings the discipline of hospitality, the communication of a professional partner and the care of a team that understands what your property represents.
One accountable process. No guesswork. No disappearing act.Brio protocol
We learn the property, the people who use it, the condition today and the outcome you need—then confirm priorities, access, timing and boundaries.
Brio protocol
You receive a clear, property-specific plan. Included work, special instructions, decision points and anything outside scope are identified before service begins.
Brio protocol
The assignment is coordinated around the right capabilities, service window, products, equipment and protection protocols—not simply whoever is available.
Brio protocol
A defined checklist guides the work while condition changes, maintenance concerns and exceptions are flagged instead of ignored or quietly worked around.
Brio protocol
Quality control and completion communication close the loop. If something needs attention, Brio owns the conversation and defines the next action.
Why clients choose Brio
Whether it is a family home, private estate, rental turnover, professional office or multi-property program, the promise stays the same: thoughtful care, accountable communication and a result you can feel confident handing over.
More care in the details. More confidence in the process. More life in every space.
Get the Brio standard for my propertyComplete residential and commercial property solutions
Start with one urgent need or build a recurring program across homes, estates, rentals, facilities and communities. Every accepted service receives a defined scope before work begins.
A cleaner home without rebuilding the plan every visit.
Discreet, documented care for properties where trust matters as much as the result.
Managing an HOA, condominium or multifamily community? Start with our free 12-Point HOA Trash Enclosure & Exterior Health Audit template to review shared trash areas, access and exterior-care priorities.
Get the free HOA audit templateProtect guest experience, reviews and the next check-in.
Managing an HOA, condominium or multifamily community? Start with our free 12-Point HOA Trash Enclosure & Exterior Health Audit template to review shared trash areas, access and exterior-care priorities.
Get the free HOA audit templateA defined scope, accountable cadence and cleaner experience for staff and visitors.
Keep shared spaces ready without forcing property teams to chase vendors.
Restore curb appeal and address high-friction maintenance tasks through one accountable partner.
Describe it to EVA or upload photos. Brio will confirm whether the work fits our team, requires a licensed specialist or should be referred through the Brio property-solutions ecosystem. Hazardous materials, active mold remediation, regulated medical waste, pest control, electrical, plumbing and other licensed scopes are never casually added to a cleaning agreement.
Free property-care tools
Use these quick planning tools to identify the right service, choose a practical schedule and prevent avoidable delays.
Start with the problem—not a confusing package name.
Reset the accumulated detail work first, then protect the result with a reliable weekly or biweekly rhythm.
Estimate the cadence most likely to keep the property under control.
Brio confirms the final frequency after the first scope review and adjusts it as the property changes.
Complete these items to get a cleaner estimate and faster scheduling decision.
Brio Overflow Partner Program™
Brio supports professional firms and property teams when the regular crew is booked, the timeline compresses, the portfolio surges or the assignment demands more documentation and care.
We do not ask you to fire your current cleaners. Add Brio to your overflow list. Give us one real assignment. We will earn every next call through the work.
The physical-property partner for sensitive estate administration.
Pre-sale deep cleaning · post-sale resets · listing preparation · authorized cleanout coordination · office cleaning auditionScope this partnershipA reliable overflow route when turns, inspections and vendor gaps collide.
Vacant-unit make-readies · common areas · leasing offices · portfolio surges · no-show rescueScope this partnershipGuest-ready consistency for compressed checkout-to-check-in windows.
Turnovers · linen coordination · staging · restocking · damage and maintenance flagsScope this partnershipA cleaner handoff before photos, previews, closings and possession.
Listing-ready resets · estate-sale preparation · post-sale cleaning · final walkthrough supportScope this partnershipFacility care shaped around the rules of the environment.
Approved non-clinical areas · access controls · product review · documentation · escalation pathsScope this partnershipOne accountable scope across high-traffic workplaces and portfolios.
Offices · restrooms · breakrooms · touchpoints · day porter · recurring reportsScope this partnership

For probate and estate professionals
When a family is grieving, traveling from out of state or facing decades of belongings, the house can become the bottleneck. Brio creates an authorized, documented path from overwhelmed property to dignified handoff.
Qualified local firms may request an introductory office-cleaning assessment and partner rate. Terms, eligibility, scope and availability are confirmed in writing; no referral fee or recommendation is required.

Private Estate Care
For homeowners who need discretion, reliable assignments and careful professionals around valuable belongings. Brio’s service culture comes from hospitality environments where privacy and integrity are non-negotiable.
Visible quality
BeforeAfterSame room, same furnishings, same perspective—only the property condition changes.
Available nowMeet EVA · AI Executive Assistant
EVA is Brio’s voice-enabled executive assistant—built to listen, answer questions, recommend the right service, capture project details and keep your next step moving.
Need it handled before the next guest, showing, inspection or opening? Brio’s priority calendar is intentionally limited so quality never gets rushed. EVA can check the fastest available path—including emergency cleanup when another provider cancels, misses the appointment or leaves the job unfinished. Priority dispatch starts at $99 during standard hours and $149 after hours or on holidays, plus the approved service cost. Availability changes daily; every fee is disclosed before you commit.
EVA booking desk · two clear paths
Choose a consultation when scope or pricing still needs to be finalized. Choose a service appointment request when you understand the work and want Brio at a specific property. Every request is confirmed before it becomes final.
A reputation built in public
Every completed service creates a chance to earn honest feedback, improve the standard and help the next client choose Brio with confidence.
Real client feedback will publish here as Brio completes services and receives permission to share.
Every customer gets a direct path to report what went well—or what needs immediate attention.
Brio listens, responds and protects the relationship before asking anyone to recommend us.
Brio Reputation Loop™
All customers may leave honest feedback. Public-review requests must follow platform rules and should not suppress, gate or discourage negative reviews.
Brio Estimate Request™
Request a free written estimate tailored to your property and the work you want included. Tell us the complete scope by typing, speaking, sharing photos or an optional video walkthrough right from your phone. Show upstairs, downstairs, garage cleaning and priority areas so Brio can review the real scope—not just the room count. Your comfort comes first: you can request an estimate without uploading anything.
Florida service-area strategy
Brio accepts work according to route density, service frequency, property complexity and the team required—not by dropping city names onto a page. Enter your ZIP code in the estimator for a real scope review.
Core Tampa Bay routes
Primary route planning serves Tampa and Hillsborough County, including Bayshore Boulevard and the Bayshore area, Davis Islands, Palma Ceia, Lutz, Seffner, Brandon, Valrico, Riverview and Sun City Center. Nearby recurring routes may include Odessa, Land O’ Lakes, Wesley Chapel and Dade City in Pasco County, plus St. Petersburg and approved Pinellas County properties.
Emergency and one-time availability depends on team location, condition and the requested service window.Regional scheduled routes
Lakeland and Polk County, Bradenton and Manatee County, Sarasota and Sarasota County, plus selected properties in Sumter County and Lake County may qualify for recurring residential care, private-estate plans, commercial agreements or coordinated multi-property service.
Regional clients receive a confirmed cadence and arrival window built around a viable route—not an unreliable one-off promise.Extended Florida markets
Markets east of Polk County or south of Manatee County—including Orlando, Davenport when routed as an extended assignment, and Fort Myers—are reviewed primarily for weekly or biweekly residential service, estate care, commercial contracts or multi-site programs. Travel, staffing and minimum frequency are confirmed before acceptance.
Brio may group nearby properties into one managed route to protect schedule consistency and service economics.Private estate & portfolio inquiries
Brio welcomes qualified recurring or managed-property inquiries from Palm Beach, Manalapan, Gulf Stream, Jupiter Island in Martin County, Windsor in Indian River County, Naples and Collier County, St. Johns County, Walton County, Sarasota County and Seminole County.
These markets are not presented as instant local coverage. Brio accepts them only after evaluating frequency, staffing, privacy, travel and property-management requirements.The Brio Route Promise
When Brio accepts a recurring or regional property, the service cadence, arrival window, access plan and communication path are documented. Traffic, weather and emergencies can affect field work; when conditions change, the commitment is early communication and an accountable recovery plan.
Check my ZIP code and service fitHelpful property-care resources
Useful, plain-language guidance for homeowners, attorneys, property teams, hosts and facility decision-makers.
Confirm legal authority, access, photo rules, valuables, papers, medications, keepsakes, disposal approvals and the next event the home must be ready for.
Build the estate-care planDocument priority properties, response windows, approval limits, access contacts, completion proof and escalation rules before the emergency arrives.
Create a backup-vendor pathConfirm checkout and check-in times, linens, laundry, restocking, staging, trash, damage flags, access and the person authorized to approve extra work.
Use the quote-ready checklistList zones, traffic levels, operating hours, restrooms, security rules, reporting needs, chemicals, escalation contacts and service frequencies before requesting bids.
Explore commercial facility care
The operating system behind the service
Reliable property care starts with experienced leadership. At Brio Property Solutions, that means clear service scopes, coordinated teams, documented quality checks and responsive communication—from your first estimate to every follow-up.
Anna Zajac, Managing Member and Co-Founder of Brio Property Solutions, brings more than 25 years of operations expertise to the service foundation: organized execution, attention to detail and consistent standards for the homes and businesses we care for.
Luis Perez, Brio Co-Founder and AI Systems Architect, brings more than 20 years of experience in operations, business development and service systems, including leading hotel teams of more than 75 people. He designs Brio’s intake, scheduling, documentation and follow-up systems to support accountable residential cleaning, commercial cleaning and property care across Tampa Bay and Central Florida.
Together, Anna and Luis combine hands-on operations expertise with practical technology to make your service easier to coordinate and your expectations clearer. Request your free estimate to discuss your property, priorities and service scope.
Technology supports the service; trained people, written scopes and responsible judgment remain accountable for the result.Questions Florida property owners ask
Pricing, scope, trust, timing, products, turnovers, facilities, exterior care and regional availability—answered before you commit.
No. Brio can join your approved overflow list for urgent, oversized, weekend or schedule-sensitive estate work. We earn a larger role through documented performance, discretion and reliable follow-through—not by asking you to disrupt a relationship that already works.
Yes. After an authorized representative approves the scope, Brio can provide a pre-sale deep clean, post-sale reset, listing-ready cleaning or coordinated cleanout support. Personal papers, medications, valuables and possible family keepsakes are isolated for authorized review rather than casually discarded.
The service plan can include confidentiality commitments, restricted photography, named decision-makers, controlled access, discreet arrival requirements and written rules for documents, medications, valuables and sentimental items. Requirements are confirmed before work begins.
Yes. Brio is designed to support overflow, make-ready, no-show rescue, inspection recovery and portfolio surges. Your existing vendor can remain in place while Brio provides a documented backup path for time-sensitive work.
Brio can scope approved non-clinical and facility-cleaning work after reviewing access, products, security, documentation, infection-control expectations and waste boundaries. Brio does not claim that every cleaning service is automatically HIPAA, OSHA or healthcare compliant; the applicable requirements must be written into the accepted scope.
The price depends on square footage, condition, bathrooms, service type, frequency, access and special requests. Use the Brio Estimate Request to share your property details; Brio confirms the final price after reviewing your real scope and any optional photos.
A recurring scope typically covers kitchens, bathrooms, accessible surfaces, dusting, floors, trash and agreed touchpoints. Brio documents the exact room-by-room checklist before the first visit so included work is clear.
Regular cleaning maintains a property already under control. Deep cleaning addresses accumulated detail work such as baseboards, buildup, neglected surfaces and add-ons agreed during scoping. Many properties start with a reset before moving to recurring care.
Timing varies with property size, condition, occupancy, access and the number of professionals assigned. A move-out service may take several hours; Brio estimates labor after the scope is documented instead of promising a universal duration.
Not necessarily. Brio can document approved access instructions, alarms, pets and lock-up requirements. Access arrangements and responsibility are confirmed in writing before service.
The final service agreement states what Brio supplies and what, if anything, the property must provide. Tell us about stone, wood, specialty finishes, allergies, children, pets or fragrance preferences during the estimate.
Yes, subject to the surface, required result and product availability. Share sensitivities and preferences before booking so Brio can confirm an appropriate plan rather than making assumptions on arrival.
Those are commonly requested detail services, but they are not automatically included in every package. Select them in the estimator or describe them by voice so the quote reflects the work you actually expect.
Yes, when a qualified team and service window are available. Emergency cleanup and no-show rescue carry a priority dispatch fee starting at $99 during standard hours or $149 after hours and holidays, plus the approved service cost.
A turnover may include cleaning, bathroom and kitchen reset, trash removal, bed and linen change, staging, consumable checks, issue flags and optional restocking. Hosts receive a property-specific checklist because every listing and guest promise is different.
Potentially, subject to checkout time, check-in time, property size, condition, laundry requirements, travel route and team availability. Recurring host accounts receive the most reliable route planning.
Brio can flag visible issues found during the agreed service and provide completion documentation when included. This is not a substitute for a licensed inspection, security service or property-management duty.
Brio scopes offices, hospitality, multifamily and healthcare environments. Facility rules, infection-control expectations, security, chemicals, documentation and required credentials are reviewed before Brio accepts the work.
Yes. Commercial and multi-site programs can include defined frequencies, checklists, issue escalation, completion reports, account communication and portal-based documents.
A day porter supports visible upkeep during operating hours—such as touchpoint checks, lobby and restroom attention, spills, trash and common-area appearance—according to a documented facility scope.
Trash valet is scheduled doorstep collection for participating communities. Brio works with property management on collection windows, resident rules, acceptable waste, missed-pickup handling and community communication.
Pressure washing uses stronger water pressure for durable surfaces such as many driveways and concrete areas. Sensitive siding, painted surfaces and some roofs may need a lower-pressure method and appropriate solution. Brio assesses the material before choosing a method.
Yes, the wrong pressure, tip, distance or method can harm coatings, wood, seals and fragile surfaces. Brio identifies the substrate and condition first and may decline or refer work that needs another specialty.
Frequency depends on dryer use, vent length, bends, pets, appliance performance and building type. Long drying cycles, excess heat, a burning odor or lint around the exterior opening are reasons to stop guessing and request an assessment.
Brio scopes interior and exterior glass, window count, screens, tracks, hard-water staining, height and safe access. Higher or specialty glass may require a different method, equipment plan or referral.
Assignments prioritize reliability, training, discretion and property fit. The agreement identifies the screening, insurance and protection practices that apply; Brio does not rely on vague trust claims.
Yes. Upload existing videos or use your phone’s supported camera option to record a short walkthrough. Show upstairs, downstairs, the garage and priority areas you want included. Photos and videos are optional; you can use written details or speak with Brio instead. Brio reviews your media to clarify scope before confirming a final price. Up to 3 videos at 25 MB each, with a 60 MB total limit across photos and videos.
Yes. Use voice dictation in the estimate builder or speak with EVA. Browser support varies, and you can always type or submit photos instead.
The Brio Client Hub supports our residential and commercial client process. Access is provided by Brio during client onboarding. Prospective clients can request a guided demo with our team.
Core Tampa Bay routes support local one-time and recurring work. Longer-distance Florida markets are accepted selectively for recurring residential, private-estate, commercial or multi-site agreements. See the service-area section for the current operating rules.
Brio confirms an arrival window and communicates changes as early as possible. Weather, traffic, property access and prior emergency conditions can affect field schedules, so Brio makes a communication commitment rather than an unrealistic absolute promise.